Privacy Policy

Heartland KGM Blacktown is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Heartland KGM Blacktown manages personal information. It is structured as follows:

1. Personal information Heartland KGM Blacktown collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Heartland KGM Blacktown and complaints
10. Changes to Privacy Policy

1. Personal information Heartland KGM Blacktown collects

The main types of personal information Heartland KGM Blacktown collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Heartland KGM Blacktown such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Heartland KGM Blacktown's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Heartland KGM Blacktown's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Heartland KGM Blacktown's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Heartland KGM Blacktown.

Heartland KGM Blacktown collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Heartland KGM Blacktown keeps of telephone calls, or emails received, or messages sent to Heartland KGM Blacktown or posted on Heartland KGM Blacktown's pages on social media);
• Heartland KGM Blacktown's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Heartland KGM Blacktown collects personal information in connection with running its business directly from the individual concerned. On occasion Heartland KGM Blacktown may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Heartland KGM Blacktown stores personal information in electronic and paper form.

Heartland KGM Blacktown uses and discloses personal information as follows:

• to source vehicles and sell them to Heartland KGM Blacktown's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Heartland KGM Blacktown's customers and prospective customers;
• to obtain products, services or information from Heartland KGM Blacktown's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Heartland KGM Blacktown knows about them);
• to operate and manage Heartland KGM Blacktown's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Heartland KGM Blacktown. For example, Heartland KGM Blacktown may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Heartland KGM Blacktown also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Heartland KGM Blacktown uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Heartland KGM Blacktown uses in the operation of the computer program is browsing history on Heartland KGM Blacktown's websites, name, contact information, and other information you may input into Heartland KGM Blacktown's websites. The level of human oversight Heartland KGM Blacktown provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Heartland KGM Blacktown's staff.

4. Cookies

Heartland KGM Blacktown uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Heartland KGM Blacktown's web server. Heartland KGM Blacktown may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Heartland KGM Blacktown's platforms and those social media platforms. Heartland KGM Blacktown's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Heartland KGM Blacktown's website.

5. Links to other websites

Heartland KGM Blacktown's website may contain links to third party websites. Heartland KGM Blacktown does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Heartland KGM Blacktown and do not wish to receive these communications from Heartland KGM Blacktown in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Heartland KGM Blacktown.

7. Overseas transfers

Heartland KGM Blacktown's website/s are hosted in Australia. On occasion, a third party service provider Heartland KGM Blacktown engages or that Heartland KGM Blacktown is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Heartland KGM Blacktown holds about them by contacting Heartland KGM Blacktown during business hours on (02) 8822 8375 or via the contact page.

Heartland KGM Blacktown may require an individual making a request to verify their identity before processing their request.

Heartland KGM Blacktown will aim to respond to all requests promptly and within 30 days.

Heartland KGM Blacktown may refuse a request where permitted or required by law. Heartland KGM Blacktown will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Heartland KGM Blacktown and complaints

If you have any queries, concerns or complaints about how Heartland KGM Blacktown handles your personal information please contact Heartland KGM Blacktown during business hours on (02) 8822 8375 or via the contact page. Heartland KGM Blacktown may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Heartland KGM Blacktown can understand the nature of your concern. In most cases, Heartland KGM Blacktown will ask that you put your request in writing.

Heartland KGM Blacktown takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Heartland KGM Blacktown's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 8822 8375
• Mailing Address: 130 Sunnyholt Rd, Blacktown, NSW, 2148

10. Changes to Privacy Policy

Heartland KGM Blacktown may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.